Here’s the job, in plain words.
1
I message patients who haven't visited in a while
At 60 days, 90 days, and 180 days after their last visit. A short, friendly WhatsApp. Most practices never do this. They lose those patients forever.
2
I recover no-shows the same day
When a patient misses their appointment, I message them within two hours. 'Did something come up? Want to reschedule?' I recover 5 to 10 percent of no-shows this way.
3
I send you a weekly report on your competition
Every Monday morning. Where you rank on Google. Which nearby doctor or clinic got new reviews. Who's gaining ground on you. One message. Two minutes to read.
4
I flag loyal patients at risk of leaving
If your best patient suddenly stops coming, I tell you. You can call them personally. That's how you keep them.
Lakshmi doesn’t work alone.
Each teammate hands off to the next at exactly the right moment. That's the difference between software and a team.