Privacy Policy

Bangalore Bowel Care ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services, in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000.

We may collect the following categories of personal data:

• Identity data: name, title, date of birth
• Contact data: phone number, email address, postal address
• Health data: medical history, symptoms, medications, allergies (collected during intake or consultations)
• Booking data: appointment date, time, preferred doctor, service requested
• Communication data: messages sent via WhatsApp, email, or our contact form
• Technical data: IP address, browser type, device information, pages visited (collected automatically via cookies)
• Payment data: transaction details processed through our payment partner (we do not store credit/debit card numbers)

We process your personal data for the following purposes:

• Scheduling and managing your appointments
• Providing colorectal surgery medical consultations and treatment
• Sending appointment reminders via WhatsApp or SMS
• Processing payments for consultations and procedures
• Responding to your enquiries and providing patient support
• Improving our website and services
• Complying with legal and regulatory obligations
• With your consent, sending health-related educational content

We will not use your data for purposes incompatible with those listed above without your explicit consent.

Under the DPDP Act, 2023, we process your data on the following lawful bases:

• Consent: when you book an appointment, submit a contact form, or opt in to communications
• Legitimate medical purpose: when processing health data is necessary for consultation, diagnosis, or treatment
• Legal obligation: when we are required to maintain medical records under applicable health regulations
• Vital interest: in medical emergencies where immediate processing is necessary

We do not sell your personal data. We may share data with:

• Healthcare professionals within Bangalore Bowel Care involved in your care
• Third-party service providers: appointment systems, WhatsApp Business (Gupshup), payment processors (Cashfree), analytics (Google Analytics) — all bound by data processing agreements
• Regulatory authorities: when required by law (e.g., notifiable diseases, court orders)
• Insurance companies: only with your explicit consent for claim processing

All third-party processors are required to protect your data in accordance with Indian data protection law.

We retain your personal data for:

• Medical records: as required by applicable Indian medical regulations (typically 3-10 years after last consultation)
• Financial records: 8 years as required by Income Tax Act and GST regulations
• Communication records: 2 years from the date of last communication
• Website analytics: 26 months (anonymised)

After the retention period, data is securely deleted or anonymised.

As a Data Principal under the DPDP Act, 2023, you have the right to:

• Access: request a summary of your personal data and processing activities
• Correction: request correction of inaccurate or incomplete data
• Erasure: request deletion of your data (subject to legal retention requirements)
• Grievance redressal: lodge a complaint about our data practices
• Withdraw consent: withdraw previously given consent at any time
• Nominate: nominate another person to exercise your rights in case of death or incapacity

To exercise any of these rights, contact us at info@bangalorebowelcare.com or +91 74069 88888.

We implement reasonable security practices and procedures as required under Section 43A of the IT Act, 2000, including:

• Encrypted data transmission (HTTPS/TLS)
• Access controls limiting data access to authorised personnel
• Regular security assessments
• Secure cloud hosting with SOC 2 certified providers

No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Our website uses cookies for:

• Essential cookies: necessary for the website to function (session management)
• Analytics cookies: to understand how visitors use our site (Google Analytics)
• Preference cookies: to remember your choices (language, theme)

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date. Material changes will be communicated via the website or email where possible.

If you have questions about this Privacy Policy or wish to exercise your data rights:

Bangalore Bowel Care
No. 49/2, Singasandra, Bommanahalli, Hosur Road, Bengaluru, Karnataka 560068
Email: info@bangalorebowelcare.com
Phone: +91 74069 88888

Data Protection Officer / Grievance Officer: Contact us at the above details to reach our designated officer under the DPDP Act.

Last updated: May 2026